When customer argue entry: check, correct and settle am
For short
Customers fit mark any entry E correct or Report problem. Entries wey dem query dey show for your dashboard; check di note, tap Settle am with reply, and correct di ledger if e need am.
For this page
Every entry for customer account get two buttons for their side: E correct and Report problem. When customer report problem, di shop go get alert, di entry go get mark Dem query am with di customer note, and e go show under Entries wey customers query for your dashboard. You go check am, tap Settle am with short reply wey di customer fit read, and correct your ledger if di customer dey right.
Query no dey ever edit entry by imself. Di ledger remain di shop record; di query na di customer written question about one line inside am.
How di customer dey confirm or question entry
For their account (for browser or di Android app) di customer go tap entry to see im items and amounts, den tap:
- E correct, wey go mark di entry as confirmed. You go see Customer don confirm chip for dat line.
- Report problem, wey go ask "Wetin wrong with dis entry?". Dem must write short note, den tap Send am to di shop.
Entries wey pass one year, nobody fit confirm or report dem for di app.
Where you go see queries
- Counter app: di Dashboard dey show Entries wey customers query card with number and each entry, di customer and their note. Tap customer name to open their ledger.
- Customer ledger: di line wey dem query get Dem query am chip and di customer note inside quote. Lines wey dem confirm dey show Customer don confirm.
- Android app: for Home, di Entries wey dem query chip under E dey wait for you dey show how many still dey open; Wahala for entry dey also under All tools.
- Notifications: di shop devices dey get "Entry disputed" alert (meaning: customer don query entry) when push notifications dey work.
Check, correct and settle
- Open di customer ledger and read di note for di line wey dem query.
- Check your side: di items and quantities for di entry, your paper slips, wetin your staff remember, payment wey you fit don miss.
- Tap Settle am for di line wey dem query.
- For Wetin you do? (optional), write short reply, for example "Sorry, na 1 packet of milk, no be 2. I don correct am." Den tap Settle am.
- If di customer dey right, correct di ledger di way you go do am for paper register:
- Tap Cancel entry for di wrong line, den add di correct entry with Add transaction. Di line wey you cancel go still dey di account with line across am and e no go count again, so di correction go remain for record. Or
- Add separate entry wey go cover di difference, for example Don pay entry for payment wey you forget to record.
Di line go change to E don settle, and di customer go see your reply under di entry as "Di shop reply". Customer wey on alerts go hear say dem don answer their report.
Settle before you cancel: line wey you don cancel no go show di Settle am button again, so di customer no go get your reply.
Who fit do wetin
| Action | Owner | Manager | Cashier |
|---|---|---|---|
| See di Dem query am chip for customer ledger | Yes | Yes | Yes |
| See di list of queries wey still dey open | Yes | Yes | No |
| Cancel entry | Yes | Yes | No |
| Settle query | Yes | Yes | No |
For di Android app, open Wahala for entry, tap di entry, add Reply kostoma (if you want) and tap Mark am settled.
Printed statements dey show lines wey dem query as "Customer talk say e no correct", so statement no dey ever hide question wey still dey open. See Print or share customer account statement.
Related
- How customers dey see and question entries: For customers: open your account, check entries and pay di shop
- To record payment wey you miss: Record payment wey you collect from customer
Questions wey people dey ask
Query dey change di customer balance?
No. Query na di customer note for one entry. Di balance go change only if di shop correct im own ledger by to cancel entry or add entry.
Who fit settle query?
Di owner and branch managers. Cashiers fit see Dem query am chip for customer ledger but dem no fit settle am or cancel entries.
Customer fit query old entry?
Entries wey pass one year, nobody fit confirm or report dem for di app. Na face to face e better make una settle those ones.
Di customer go know say I don answer?
Yes. Di entry go show as Dem don settle am for their account with your reply, and customer wey on alerts go get notification.
This article help you?
You need help?
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