# Open your shop account and add your first customer - URL: https://ck.abdohoo.app/help/open-shop-account-add-first-customer - Product: Credit Khata (https://ck.abdohoo.app/) - Section: Getting started - Updated: 2026-10-15 > In the counter app tap Open a shop and finish three short steps. Then go to Customers → New customer, add a name, phone and any old balance, and share their account. You open a Credit Khata shop in the counter app: tap **Open a shop**, give your name, email and a password, name your shop, pick your currency and tap **Create my shop**. Then go to **Customers → New customer**, enter a name and phone number (plus any balance carried over from your paper register) and share their account with a link or login code. The whole setup takes a few minutes, needs no card, and every new shop starts with a month of Pro to try everything. ## Before you start You need an email address you can open, and a browser on a computer, tablet or phone. The counter app lives at [ck.abdohoo.app/pos-pwa](https://ck.abdohoo.app/pos-pwa/). If you prefer a native app, [Credit Khata is on Google Play](https://play.google.com/store/apps/details?id=app.abdohoo.duk) for Android 8.0 or newer; it uses the same account, so you can start on one and carry on in the other. ## Step 1: open your shop account 1. Open the counter app and tap **Open a shop**. 2. On the first step, **You**, enter **Your name**, **Email**, **Password** (at least 8 characters) and **Confirm password**, then tap **Next**. 3. On **Your shop**, type your **Shop name** and tap your **Business type**, for example **Grocery / general store** or **Pharmacy / medical store**. 4. Under **Add shop details (optional)** you can add a phone, WhatsApp number, city, address or tax number now, or skip it and fill it in later from **Profile**. Tap **Next**. 5. On **Money**, answer "Which currency do you keep your book in?", for example PKR. Any currency works, and you can change it later in your profile. 6. If a security check appears, tick it, then tap **Create my shop**. ![The Open a shop form in the Credit Khata counter app, step 1 of 3, asking for your name, email and password](https://ck.abdohoo.app/storage/content/library/site-counter-open-shop.webp)Open a shop: three short steps, starting with your name, email and passwordYou land on the **Sales** screen, already signed in, and a welcome email confirms which address the account is on. That address is where a password reset will go, so use one you check. Your first month is Pro, so every tool is open. After that the shop moves to the Free plan unless you upgrade. Free keeps the credit book, payments, reminders, products and reports, but caps how many customers you can add and how many transactions you can record a day; payments from customers are always recorded. Nothing you added is taken away. ## Step 2: add your first customer 1. Open **Customers** and tap **New customer**. On a phone you can also go to **Home** and tap **Add customer** under **Quick actions**. 2. Enter the customer's **Name** and **Phone**. A name and a phone number are enough. 3. If they already owe you from the paper register, tap **Opening balance** and enter that amount. 4. Add anything else only if you need it: **WhatsApp**, **City**, **Address**, **Currency**, **Notes**, or **Email & password** if the customer wants to sign in with an email. 5. Tap **Create customer**. Their page opens, ready for the first entry. Save phone numbers with the country code, for example +92 300 1234567. One-tap WhatsApp reminders then open the right chat instead of asking you to pick a contact. ![The counter app's Home screen on a phone, showing Outstanding, customers and the Quick actions Ring up a sale and Add customer](https://ck.abdohoo.app/storage/content/library/mobile-cashier.webp)On a phone, Home → Quick actions → Add customer opens a new customer account## Step 3: let the customer see their account Credit Khata is a shared ledger: the customer reads the same record you write. On the customer's page you have two ways to give them access: - **Share link** makes a link you can **Copy link** or **Send on WhatsApp**. It works once and expires in 24 hours, so it suits customers who are not standing at the counter. - **Login code** shows a short code and a QR code. It is single-use and expires in about 5 minutes, so use it while the customer is in front of you: they type the code or scan the QR on their own phone. ![A customer's page in the counter app with the buttons Login code, Share link, Remind, Statement, Limits, Edit and Delete above the ledger](https://ck.abdohoo.app/storage/content/library/web-customer.webp)A customer's page: share access, remind, print a statement or set limits from the buttons at the topThe customer does not need to install anything. The link opens their account in the Credit Khata app if they have it, or in the browser if they do not. What they see is explained in [For customers: open your account, check entries and pay the shop](https://ck.abdohoo.app/help/customer-open-check-pay-your-khata). ## Using the Android app instead In the Android app, tap **Open a shop** on the sign-in screen and follow the same steps, or sign in with the email and password you created on the web. To skip the password, open **Profile** in the web counter, tap **Show sign-in QR** under **Sign in on your phone**, then tap **Scan QR** on the app's sign-in screen and point the camera at it; the code works once and changes every few minutes. New customers are added from the **Customers** tab with the **New customer** button. Customers and entries you add on the phone are saved on it first and sync by themselves, even if the signal drops. ## What to do next - Book the first sale: [Book a credit sale at the counter](https://ck.abdohoo.app/help/book-credit-sale-at-counter). - Record money you receive: [Record a payment received from a customer](https://ck.abdohoo.app/help/record-payment-received). - Let customers pay you by wallet or bank: [Add your JazzCash, Easypaisa or bank details so customers can pay you](https://ck.abdohoo.app/help/add-payment-details-jazzcash-easypaisa-bank). ## Frequently asked questions ### Is Credit Khata free for shops? Yes. The Free plan keeps the credit book itself, with a cap on customers and on transactions a day, and every new shop gets its first month of Pro free. Pro and Business are paid plans for busier shops; you upgrade in the Android app through Google Play, or with a reseller key in the counter app under Profile → Plan. Customers never pay. ### Does my customer need to install an app? No. A customer can open their account in any phone browser from the link or login code you give them. The Android app is optional. ### Can I carry over what customers already owe in my paper register? Yes. When you create the customer, tap Opening balance and enter what they owe today. New entries are added on top of it. ### Can I use the same account on a computer and a phone? Yes. The counter app runs in a browser on a computer, tablet or phone, and the Android app signs in to the same shop and the same ledger. On the web counter, Profile → Sign in on your phone shows a QR the Android app can scan, so you do not have to type your password. ### I forgot my password. What do I do? Tap Forgot password? on the sign-in screen and enter your shop account's email. The reset link works once and lasts an hour.