# Download your data, secure your account or delete it - URL: https://ck.abdohoo.app/help/export-data-security-delete-account - Product: Credit Khata (https://ck.abdohoo.app/) - Section: Account, sync & privacy - Updated: 2026-10-11 > Export customers as CSV or download everything as one file from Profile → Security and data. Turn on two-step sign-in there too. Delete your account from Profile. Your ledger lives on Credit Khata's servers, so a lost or broken phone does not take your khata with it. To keep your own copy, export your customer list with **Export CSV** on **Customers**, or, as the owner, download everything as one file from **Profile → Security and data → Download**. The same screen turns on two-step sign-in. If you ever want to leave, **Delete my account** in **Profile** starts a 30-day countdown for a shop account, so a mistake can still be undone. ## Export your data WhatWhereWhoCustomer list with phone, opening balance, credit, payments and balance**Customers**, then the download button (**Export CSV**) at the topEveryone who can see customersEverything in your shops: customers, entries, products, expenses, suppliers and staff (no passwords)**Profile → Security and data → Download your data**Owner onlyOne customer's history**Statement** on the customer's page, then **Print / Save as PDF**Owner and managersThe CSV opens in any spreadsheet program and is handy for your accountant. It exports the customers currently shown, so clear any filters first if you want everyone. The full download is the one to keep as a backup. In the Android app, the owner finds it under **Profile → Export my data**, and the customer list can be shared as a CSV from **Customers**. ## Protect your account **Two-step sign-in** (owner account): open **Profile → Security and data**, tap **Turn on** under **Two-step sign-in** and confirm with your password. From then on, after your password, a 6-digit code is emailed to you at each sign-in, and it works for 10 minutes. Someone who learns your password still cannot get in without your email. **Signed-in devices**: **Profile → Signed-in devices** lists every phone and browser signed in to your account. Sign out one you do not recognise, or tap **Sign out all other devices**. **Change password**: **Profile → Change password**. You need your current password to change your email or password. **App lock** (Android): **Profile → App lock** asks for a 4–6 digit PIN, or your fingerprint, when the app opens, and can lock again after a few minutes. The PIN is kept on that phone only. **Staff**: give each person their own login instead of sharing yours. See [Give staff their own logins: manager or cashier](https://ck.abdohoo.app/help/staff-logins-manager-cashier). ## What Credit Khata does with your information - Each shop is sealed off: no shop can see another's customers or ledger. - There are no ads and no advertising SDKs, and your information is not sold. - The apps do not collect your location, contacts or calendar. The camera is used only to scan a QR or barcode, and the image is read on your device, not uploaded. - Customers pay you directly; Credit Khata never processes a payment or holds money. The full details are in the [Privacy Policy](https://ck.abdohoo.app/legal/privacy). ## Delete your account **Shop owner**: open **Profile**, tap **Delete my account**, enter your password to confirm and tap **Delete account**. The account stops working immediately and a 30-day countdown starts. To cancel, sign in again during those 30 days and tap **Keep my account**. When the countdown ends, your shops, customers, ledger entries, products, expenses, supplier records, payment details and uploaded images are erased permanently. Customers who had their own sign-in for your shop are told first, and their accounts are erased too. After the 30 days there is no copy to restore. Download your data before you delete a shop account. **Customer**: open **My profile** on your khata and tap **Delete my account**. Your sign-in is deleted straight away. The shop keeps its own record of what you owe or have paid; deleting your app account does not settle a debt. **Staff login**: deleting it removes only that login. The branch, its customers and its ledger belong to the shop. **Without the app**: if you have lost your phone or cannot sign in, go to [ck.abdohoo.app/legal/delete-account](https://ck.abdohoo.app/legal/delete-account), enter the email on the account and tap **Send me a deletion link**. Nothing is deleted until you open the link in that email. ![The Delete your account page on ck.abdohoo.app with Option 1 in the app, Option 2 from the page using the account email, and the Send me a deletion link button](https://ck.abdohoo.app/storage/content/library/site-delete-account.webp)Delete your account from the app, or from the website if you cannot sign inRelated: [Work offline and keep your ledger in sync](https://ck.abdohoo.app/help/work-offline-and-sync) and [Print or share a customer's account statement](https://ck.abdohoo.app/help/print-share-customer-statement). ## Frequently asked questions ### Where is my data kept? On Credit Khata's servers, reached over HTTPS. The Android app also keeps a copy on the phone so it works offline, but that copy is not included in Android backups or phone-to-phone transfers. ### How do I back up my whole business? As the owner, open Profile → Security and data and tap Download. You get one file with your customers, entries, products, expenses, suppliers and staff, without passwords. ### Can I undo deleting my shop account? Yes, for 30 days. Sign in again during that time and choose Keep my account. After 30 days everything is erased for good and cannot be recovered. ### If a customer deletes their account, is their debt cleared? No. The customer loses access to the app, but the shop keeps its own record of what they owe, just as a paper register would. ### Does Credit Khata show ads or sell my data? No. There are no ads, and the information in your shop is not sold or used to build advertising profiles.