# Confirm a payment a customer says they made - URL: https://ck.abdohoo.app/help/confirm-customer-payments - Product: Credit Khata (https://ck.abdohoo.app/) - Section: Payments, due dates & reminders - Updated: 2026-10-11 > When a customer taps I've paid, the claim waits in Payments. Check your wallet or bank, then tap Confirm payment to add it to their khata, or Reject with a reason. When a customer pays you by JazzCash, Easypaisa, Raast or bank and taps **I've paid** on their khata, the claim appears in **Payments** with a count on the menu. Check that the money has arrived in your account, then tap **Confirm payment**: Credit Khata writes the payment on the customer's ledger for you. If the money is not there, tap **Reject** and give a reason the customer will see. Nothing moves on the ledger until you confirm. The claim is the customer's word; the ledger stays your record. ## Where payment claims appear - **Counter app on a computer**: **Payments** in the **Run your shop** menu, with a red badge showing how many are waiting. - **Counter app on a phone**: a **Payments to confirm** banner on **Home** and an inbox icon with a badge at the top of the screen. - **Android app**: **Home → Your business → Payments**, showing how many are waiting. - **Notifications**: the shop's devices get a "Payment to confirm" alert where push notifications are available. ## Check and confirm a payment 1. Open **Payments**. The **Waiting** tab lists every open claim. 2. Read the card: the customer, when they sent it, the amount, how they paid (for example **Easypaisa** or **Bank transfer**), the transaction reference if they gave one, their note and any **Payment screenshot**. 3. Open your wallet or banking app and find the money. Match the amount and the transaction ID (TID or TRX) against your SMS or statement. 4. Tap **Confirm payment**. ![The Payments inbox with three waiting claims: Easypaisa PKR 3,000 with reference TRX 0928374651, a bank transfer of PKR 1,500 and a JazzCash part payment of PKR 2,000](https://ck.abdohoo.app/storage/content/library/web-payments.webp)Each claim shows the amount, the method, the reference and the customer's noteA message confirms that the payment was added to the customer's khata. The ledger line reads like "Payment via JazzCash" with the reference, the claim moves to **Confirmed**, and the customer sees it as confirmed in their **My payments** list. ![The Payments inbox after confirming: Payment of PKR 3,000.00 from Aamir Hussain added to their khata, with two claims still waiting](https://ck.abdohoo.app/storage/content/library/web-payments-done.webp)After Confirm payment, the amount is on the customer's khata and the claim leaves the Waiting listConfirm against your own account, not the screenshot alone. A screenshot helps you find the transaction, but only your wallet or bank shows that the money actually arrived. ## Reject a claim If you cannot find the money, or the amount is different: 1. Tap **Reject** on the claim. 2. Pick a reason, **Money not received**, **Amount does not match** or **Already recorded**, or write your own under "Why? The customer will see this." 3. Tap **Reject** again. A reason is required. The claim moves to **Rejected** and the customer is told why. For a partial amount, a good approach is to reject with **Amount does not match** and ask the customer to send a new claim for the amount that actually arrived, so the ledger records what you really received. ## In the Android app Open **Payments** from **Your business**. The tabs are **Pending**, **Confirmed** and **Not accepted**. Tap **Confirm** and accept the prompt ("… is added to their khata as paid"), or tap **Reject** and give a reason. ![The Payments screen in the Android app with pending claims from Aamir Hussain by JazzCash and Saima Begum by Easypaisa, each with Reject and Confirm buttons](https://ck.abdohoo.app/storage/content/library/android-payments.webp)Pending claims in the Android app, with the transaction ID shown on each## Good to know - Everyone at the counter, including cashiers, can confirm and reject claims. Changing the payment details themselves is for owners and managers. - If two people tap **Confirm payment** on the same claim at once, only one payment is written. - A customer can have up to 5 claims waiting at a time, so a busy inbox is worth clearing daily. - Cash handed over at the counter does not need a claim; record it yourself as described in [Record a payment received from a customer](https://ck.abdohoo.app/help/record-payment-received). If customers cannot see where to pay you, add your accounts first: [Add your JazzCash, Easypaisa or bank details so customers can pay you](https://ck.abdohoo.app/help/add-payment-details-jazzcash-easypaisa-bank). The customer's side of this flow is in [For customers: open your khata, check entries and pay the shop](https://ck.abdohoo.app/help/customer-open-check-pay-your-khata). ## Frequently asked questions ### Does the balance change as soon as the customer taps I've paid? No. A claim is only the customer's word. Their balance changes when someone at the shop taps Confirm payment, which writes the payment on the ledger. ### Can a cashier confirm payments? Yes. Everyone who works the counter, including cashiers, can confirm or reject payment claims. ### What if two people tap Confirm at the same time? Only one payment is written. A second confirm on the same claim returns the payment that already exists. ### What does the customer see when I reject a claim? The claim shows as Not accepted in their My payments list, with the reason you gave, and a customer with alerts on is notified.