# Idan abokin ciniki ya yi jayayya kan shigarwa: duba, gyara ka warware - URL: https://ck.abdohoo.app/ha/help/resolve-customer-disputes - Product: Credit Khata (https://ck.abdohoo.app/) - Section: Abokan ciniki da littafi - Updated: 2026-10-15 > Abokan ciniki na iya yi wa shigarwa alamar Daidai ne ko Kai rahoton matsala. Shigarwar da ake jayayya suna bayyana a allon bayananka; duba bayanin, taɓa Warware ka amsa, ka gyara idan ya kamata. Kowace shigarwa a asusun abokin ciniki tana da maɓallai biyu a ɓangarensa: **Daidai ne** da **Kai rahoton matsala**. Idan abokin ciniki ya kai rahoton matsala, ana faɗakar da shagon, ana yi wa shigarwar alamar **Ana jayayya** tare da bayanin abokin ciniki, kuma tana bayyana a ƙarƙashin **Shigarwar da abokan ciniki ke jayayya** a allon bayananka. Kai za ka duba ta, ka taɓa **Warware** da gajeriyar amsa da abokin ciniki zai iya karantawa, ka kuma gyara littafinka idan abokin ciniki yana da gaskiya. Jayayya ba ta taɓa gyara shigarwa da kanta. Littafin yana nan a matsayin bayanin shago; jayayya ita ce tambayar abokin ciniki a rubuce game da layi ɗaya a cikinsa. ## Yadda abokin ciniki yake tabbatarwa ko tambaya game da shigarwa A asusunsa (a burauza ko a manhajar Android) abokin ciniki yana taɓa shigarwa don ganin kayanta da adadinsu, sannan ya taɓa: - **Daidai ne**, wanda yake yi wa shigarwar alamar an tabbatar. Kai za ka ga alamar **Abokin ciniki ya tabbatar** a wannan layin. - **Kai rahoton matsala**, wanda yake tambaya "Me ke damun wannan shigarwar?". Dole ne ya rubuta gajeren bayani, sannan ya taɓa **Aika wa shagon**. ![Yadda abokin ciniki yake ganin shigarwa ɗaya a manhajar Android: Doodh 1L da Anda dozin 1 da farashinsu, da maɓallan Daidai ne, Kai rahoton matsala da Rasit](https://ck.abdohoo.app/storage/content/library/android-entry.webp)Abokin ciniki yana duba shigarwa layi bayan layi, sannan ya tabbatar da ita ko ya kai rahoton matsalaShigarwar da ta wuce shekara ɗaya ba za a iya tabbatar da ita ko kai rahotonta a manhajar ba. ## Inda kake ganin jayayya - **Manhajar teburin sayarwa**: **Allon bayanai** yana nuna katin **Shigarwar da abokan ciniki ke jayayya** da adadinsu da kowace shigarwa, abokin ciniki da bayaninsa. Taɓa sunan abokin ciniki don buɗe littafinsa. - **Littafin abokin ciniki**: layin da ake jayayya yana ɗauke da alamar **Ana jayayya** da bayanin abokin ciniki a cikin alamar zance. Layukan da aka tabbatar suna nuna **Abokin ciniki ya tabbatar**. - **Manhajar Android**: a **Gida**, alamar **Shigarwar da ake jayayya** a ƙarƙashin **Suna jiran ka** tana nuna nawa ne a buɗe; **Ƙorafe-ƙorafe** kuma yana ƙarƙashin **Duk kayan aiki**. - **Sanarwa**: na'urorin shagon suna samun faɗakarwar "An yi jayayya kan shigarwa" idan sanarwar turawa (push) tana samuwa. ## Duba, gyara ka warware 1. Buɗe littafin abokin ciniki ka karanta bayanin da ke kan layin da ake jayayya. 2. Duba ɓangarenka: kayayyaki da yawansu a kan shigarwar, takardun hannunka, abin da ma'aikaci ya tuna, biyan da wataƙila ka manta. 3. Taɓa **Warware** a layin da ake jayayya. 4. A **Me aka yi? (zaɓi)**, rubuta gajeriyar amsa, misali "Yi haƙuri, madara fakiti 1 ce ba 2 ba. An gyara." Sannan ka taɓa **Warware**. 5. Idan abokin ciniki yana da gaskiya, gyara littafin kamar yadda za ka yi a littafin takarda: - Taɓa **Soke shigarwa** a layin da ba daidai ba, sannan ka ƙara shigarwa daidai da **Ƙara shigarwa**. Layin da aka soke yana zama a asusun da layi a kansa kuma ba ya ƙara ƙidayuwa, don haka gyaran yana nan a rubuce. Ko - Ƙara wata shigarwa dabam da za ta cike bambancin, misali shigarwar **An biya** don biyan da ka manta ka rubuta. Layin zai koma **An warware**, kuma abokin ciniki zai ga amsarka a ƙarƙashin shigarwar a matsayin "Amsar shago". Abokin ciniki da ya kunna sanarwa za a gaya masa cewa an amsa rahotonsa. Warware kafin ka soke: layin da aka soke ba ya ƙara nuna maɓallin **Warware**, don haka abokin ciniki ba zai sami amsarka ba. ![Littafin abokin ciniki a manhajar teburin sayarwa da shigarwa masu alamar Abokin ciniki ya tabbatar](https://ck.abdohoo.app/storage/content/library/web-customer.webp)Layukan da aka tabbatar ana yi musu alama a ɓangaren shago ma, don ka san shigarwar da abokin ciniki ya riga ya amince da suKa warware ko da ba ka canza komai ba. Amsa kamar "Na duba takardar: an ɗauki fakiti 2 a ranar 25 ga Satumba" tana rufe tambayar a rubuce, maimakon a bar ta ta zama gardama a teburin sayarwa. ## Wa zai iya yin me AikiMai shagoManajaMai karɓar kuɗiGanin alamar **Ana jayayya** a littafin abokin cinikiEhEhEhGanin jerin jayayyar da ke buɗeEhEhA'aSoke shigarwaEhEhA'aWarware jayayyaEhEhA'aA manhajar Android, buɗe **Ƙorafe-ƙorafe**, taɓa shigarwar, ƙara **Amsa ga abokin ciniki (na zaɓi)** ka taɓa **Yi alamar an warware**. Bayanin asusu da aka buga yana nuna layukan da ake jayayya a matsayin "Abokin ciniki ya ƙalubalanci", don haka bayanin asusu ba ya taɓa ɓoye tambayar da ba a amsa ba. Duba [Buga ko raba bayanin asusun abokin ciniki](https://ck.abdohoo.app/ha/help/print-share-customer-statement). ## Masu alaƙa - Yadda abokan ciniki suke gani da tambaya game da shigarwa: [Ga abokan ciniki: buɗe asusunka, duba shigarwa ka biya shago](https://ck.abdohoo.app/ha/help/customer-open-check-pay-your-khata) - Rubuta biyan da aka manta: [Rubuta biyan kuɗi da ka karɓa daga abokin ciniki](https://ck.abdohoo.app/ha/help/record-payment-received) ## Frequently asked questions ### Jayayya tana canza ma'aunin abokin ciniki? A'a. Jayayya bayanin abokin ciniki ne a kan shigarwa. Ma'auni yana canzawa ne kawai idan shagon ya gyara nasa littafin ta hanyar soke shigarwa ko ƙara wata. ### Wa zai iya warware jayayya? Mai shago da manajojin reshe. Masu karɓar kuɗi suna iya ganin alamar Ana jayayya a littafin abokin ciniki amma ba za su iya warware ta ko soke shigarwa ba. ### Abokin ciniki zai iya yin jayayya kan tsohuwar shigarwa? Shigarwar da ta wuce shekara ɗaya ba za a iya tabbatar da ita ko kai rahotonta a manhajar ba. Waɗannan sun fi kyau a warware su ido da ido. ### Abokin ciniki zai san na amsa? Eh. Shigarwar za ta nuna An warware a asusunsa tare da amsarka, kuma abokin ciniki da ya kunna sanarwa za a sanar da shi.