# WhatsApp payment reminder templates for shops (English & Roman Urdu) - URL: https://ck.abdohoo.app/blog/whatsapp-payment-reminder-templates-for-shops - Product: Credit Khata (https://ck.abdohoo.app/) - Section: Guides - Updated: 2026-10-11 > Copy-ready WhatsApp payment reminders for shops in English and Roman Urdu: before the due date, on the day, overdue, a second reminder, plus thank-you and payment-plan messages. A good payment reminder is short, private and exact: the customer's name, your shop's name, the amount, the due date, how to pay, and a thank-you. Below are ready-to-use templates in English and Roman Urdu for each stage, from a gentle nudge before the due date to a firmer second reminder, plus thank-you and payment-plan messages. The ones in the first section use the placeholders {name}, {shop}, {balance}, {due\_date} and {link}, so you can paste them straight into Credit Khata's reminder settings. Replace the example JazzCash number (0300 1234567) with your own before you use them. ## What every reminder should have 1. **A greeting and the customer's name.** It is a message to a person, not a notice. 2. **Your shop's name**, so they know who it is from. 3. **The exact amount**, not "your dues". 4. **The due date**, if you agreed one. 5. **How to pay**: your wallet number, or "at the counter". 6. **A way to check**: a statement or a link to their account. 7. **A thank-you.** And one thing it should never have: other people. Send reminders privately, never in a group. ## Templates with placeholders In Credit Khata, the words in curly brackets are filled in for each customer when you send: **{name}**, **{shop}**, **{balance}**, **{due\_date}** and **{link}** (a one-time link to the customer's own khata, valid for 24 hours). ### 1. Friendly reminder before the due date English: ``` Hello {name}, a friendly reminder from {shop}: your balance is {balance}, due on {due_date}. You can see every entry here: {link}. Thank you! ``` Roman Urdu: ``` Assalam o Alaikum {name}, {shop} ki taraf se yaad-dehani: aap ka baqaya {balance} hai, jo {due_date} tak ada karna hai. Apna khata yahan dekhein: {link}. Shukriya! ``` ### 2. On the due date, with how to pay English: ``` Hello {name}, today is the due date for your balance of {balance} at {shop}. You can send it by JazzCash to 0300 1234567 or pay at the counter. Your khata: {link} ``` Roman Urdu: ``` Assalam o Alaikum {name}, aaj {shop} ke baqaya {balance} ki adaigi ki tareekh hai. JazzCash 0300 1234567 par bhej dein ya dukaan par ada kar dein. Aap ka khata: {link} ``` ### 3. Overdue, still polite English: ``` Hello {name}, your balance of {balance} at {shop} was due on {due_date}. If you have already paid, please ignore this message. Otherwise, please clear it this week. Details: {link} ``` Roman Urdu: ``` Assalam o Alaikum {name}, {shop} mein aap ka baqaya {balance} {due_date} ko ada hona tha. Agar aap ada kar chuke hain to is message ko nazarandaz kar dein, warna meherbani kar ke is hafte ada kar dein. Tafseel: {link} ``` ### 4. Second reminder, firmer English: ``` {name}, this is a second reminder from {shop}. Your balance of {balance} is still unpaid. Please pay, or reply with a date that suits you, so we can keep your khata open. Details: {link} ``` Roman Urdu: ``` {name} sahib, {shop} ki taraf se doosri yaad-dehani: aap ka baqaya {balance} abhi tak baqi hai. Meherbani kar ke ada kar dein ya koi tareekh bata dein, taake aap ka khata chalta rahe. Tafseel: {link} ``` ### 5. For customers without a due date English: ``` Hello {name}, your balance at {shop} is {balance}. Please pay when convenient. You can see every entry here: {link}. Thank you! ``` Roman Urdu: ``` Assalam o Alaikum {name}, {shop} mein aap ka baqaya {balance} hai. Jab mumkin ho ada kar dein. Tamam entries yahan dekhein: {link}. Shukriya! ``` In Credit Khata, your own message is used for every reminder the shop sends. If some customers have no due date, {due\_date} is left empty for them, so choose wording like template 5, or set a due date for everyone you remind. ## Messages to send by hand These are for moments the reminder feature does not cover. Replace the words in square brackets yourself. **Thank you for a payment** ``` Thank you [name], we received [amount] today. Your balance at [shop] is now [balance]. ``` ``` Shukriya [name], aaj [amount] mil gaye. [shop] mein ab aap ka baqaya [balance] hai. ``` **Confirming a payment plan** ``` As agreed, [name], you will pay [amount] every [day] until the balance of [balance] is cleared. We will remind you the day before. Thank you. ``` ``` [name] sahib, tay hua ke aap har [din] [amount] ada karenge jab tak [balance] ka baqaya khatam na ho. Hum ek din pehle yaad dila denge. Shukriya. ``` **Pausing new credit, kindly** ``` [name], until your balance of [balance] comes down, we can only give items for cash. As soon as it does, your khata will be open again. Thank you for understanding. ``` ``` [name] sahib, jab tak aap ka baqaya [balance] kam na ho, hum sirf naqad saman de sakenge. Baqaya kam hote hi khata dobara khul jaye ga. Samajhne ka shukriya. ``` ## Tips on timing and tone - **Send near pay day.** A reminder the morning after salary day is more useful than one at the end of a long month. - **Once a week is enough** after the due date. More often feels like pressure. - **Avoid late nights and holidays.** A reminder on the morning of Eid will be remembered for the wrong reasons. - **Match their language.** If the customer writes to you in Roman Urdu, remind them in Roman Urdu. - **Keep it short.** One or two sentences, the amount and the way to pay. - **Let them check.** A link or a statement answers "how did it get to this much?" before they have to ask. For what to do when reminders do not work, read [How to reduce bad debts and recover shop credit politely](https://ck.abdohoo.app/blog/reduce-bad-debts-recover-shop-credit-politely). ## Send them in seconds with Credit Khata In Credit Khata, owners and managers can save one of these as the shop's reminder message: 1. Open **Reminders → Settings**. 2. Paste the template into **Message**. You can tap **{name}**, **{shop}**, **{balance}**, **{due\_date}** and **{link}** to insert them. 3. Check it under **Preview**, set **Only remind when they owe at least**, and tap **Save**. Then open **Reminders → Overdue** and tap **Remind all**. For each customer, tap **WhatsApp** or **SMS**; your own app opens with the message filled in, and you press send. Messages can be up to 480 characters. If you leave **Message** empty, the standard English wording is used. ![The Reminders screen on a phone: the Overdue tab with three customers, their balances and due dates, WhatsApp and SMS buttons on each, and Remind all (3)](https://ck.abdohoo.app/storage/content/library/mobile-pos-reminders.webp)Reminders → Overdue on a phone: one tap per customer, and your own WhatsApp opens with the message readySave customers' numbers with the country code (+92 …) so WhatsApp opens their chat directly. The full walkthrough is in [Send payment reminders on WhatsApp or SMS](https://ck.abdohoo.app/help/send-whatsapp-payment-reminders), and to add your wallet details so customers can pay from the link, see [Add your JazzCash, Easypaisa or bank details so customers can pay you](https://ck.abdohoo.app/help/add-payment-details-jazzcash-easypaisa-bank). ## Frequently asked questions ### What should a payment reminder message include? The customer's name, your shop's name, the exact amount, the due date if there is one, how to pay, and a polite thank-you. A link to their account helps them check it themselves. ### How often should I send reminders? Once around the due date, and then about once a week while it stays unpaid. Daily messages tend to annoy rather than work. ### Is it better to remind on WhatsApp or by SMS? Use whatever the customer reads. WhatsApp is free to send and lets you include a link; SMS reaches customers without a smartphone. ### Can Credit Khata send these messages for me? Credit Khata fills in the name, shop, balance, due date and a khata link, then opens WhatsApp or SMS on your phone with the message ready. You press send.